Troubleshooting why Moneris is not working

1. Hit moneris_ready step via /api/moneris-ready

   • If connected_to_serial: false

     • The usb connection between the pc and the device has been disconnected. Check the usb line.

   • If responsive: false 

     • The device has failed to respond to a test command. This should be consistent with all commands returning err: "timeout"
   • 
     

     1. Reboot the device (unplug and plug back in the power connection). This should reset the connection, if not:

     2. Check ECR_COM screen:

        

        You can get to this screen by clicking 'run app', then pressing FUNC twice on this screen: 

        

        Make sure to select 'USB SER'. This is a commonly missed installation step.

   • If connected_to_host: false

     1. Check the LAN cable

     2. Check that Ethernet is on: In the Supervisor menu. Select “Administration”, “Network” and “Ethernet”. Confirm Ethernet is enabled “on” if not please follow the proceeding steps: Highlight “Enabled” and press “OK”

        

     3. Check firewalls

Common Errors

61316 Missing or bad CA (Certificate Authority) record. Initialisation is required.

This means the device needs to be initialized. 

On site, see the getting started guide on setting up Moneris (steps 4 and 5 under Setting Up Device For Use).

Remotely, hit /api/tms-init-moneris/:mid (where mid is you moneris merchant id number) followed by /api/init-moneris/

v2 dispense non responsive

If /api/v2/dispense/ times out, and no other commands are timing out, it is likely that progress tokens have not been set. Hit /api/set-progress-tokens to set progress tokens. Hit /api/get-progress-tokens to check their status.